NCR Counterpoint provides a customized solution for Grocery & Supermarket retailers

Keep track of a variety of item details defined by your grocery or supermarket store, effectively manage inventory and automate purchasing all from a centralized system. Communicate with your customers to ensure effective marketing efforts and improve your customer’s experience, be it multi-site or single location.

Groceries & Supermarket Page

Cashier Control & Processing Efficiency

With our grocery & supermarket POS and Wholesale software system, you can balance each cashier shift to cashier specific cash drawers. The cashier can sign in with their own cash drawer and balance their payment types specific to their shift. This improves accuracy, control, and efficiency.

Enhanced POS Functions

At the heart of your business is the speed and efficiency of processing your clients purchases through the cashier lane. Integrated grocery & supermarket weigh scales and fast integrated credit card processing shaves seconds off the grocery check out.

The robust and flexible promotional pricing capabilities, including pre-programmed one hour promotions, allows for optimizing the slower times of your hours of operation.

Increase Sales

Increase revenue through our built-in customer loyalty programs, up-sell or suggest related items, and offer promotional coupons sent out by the optional integrated email marketing program.

Offer your clients integrated gift cards, all through one point of sale system. Integrated promotional screens to the cash register allows for soft selling to your clients as the cashier processes the check out.

Purchase & Sell items using multiple unit types

Purchase groceries by the palette, skid, or case, and sell them by the individual unit, by weight, or by the case.

Provide special pricing if the client buys the groceries by the case.  If certain Vendors require a volume minimum for purchases, the PO module can remind your purchasing department to meet those minimums and show your weight totals on the PO before placing the order.

Take advantage of our automatic grocery & supermarket reordering using min/max, days of supply, or a seasonal factor that uses last years sales and then multiplies it based on expected seasonal increases, or use a combination.

Improve Customer Service

For those rare grocery & supermarket needs, offer special orders for items you don’t stock to enhance customer loyalty, then let CounterPoint generate PO’s for these special orders straight from the sales screen, coordinating drop shipments, or consolidate them with automatic reorders, saving on shipping costs and time.

Sales and Customer Service associates can access PO information such as ETA’s and tracking information right from the POS or Wholesale sales screen, all defined by your grocery’s unique needs.

Track client orders through to receiving, managing the inventory throughout the process, be it through the POS, Online, or Wholesale.

Our integrated email marketing module allows you to target your client based on their purchases.

Create cross promotions that promote specific areas of your business that you want to build.  Send reminder emails to your clients when its time to replenish certain grocery or supermarket items.

Offer promotions on your clients birthday.  These and many other promotional possibilities can be used to differentiate your business in a competitive market.

Multiple payment types, coupled with user definable, intuitive touch screens allow for maximum flexibility for the client, streamlined for the unique needs of your grocery & supermarket store’s customer service values.

System Features

  • Centralized inventory with one SKU and centralized Barcodes
  • Multiple Barcodes per items (which will also help in converting items from your current system to the CounterPoint System, as well as eliminate the internal cost of re-tagging items). Use Vendor Grocery Barcodes for greater efficiency
  • Mass retail and price changes
  • Physical Counts through inventory sheets, or hand held data collectors
  • Electronic packing-slip & invoice matching (vouchering), increases accuracy of item cost analysis
  • Item notes of sales information at the Point of Sale assist the cashier and customer service staff in communicating item features to clients 
  • Substitute item suggestion
  • Special “dietary instructions” can be triggered by an item as a prompt for the sales associate and/or printed on client receipts
  • Kitting of items (eg. Group groceries, group household supplies in a various packages, etc)
  • Sale pricing capabilities including
    • Mix and match codes
    • By Customer group
    • Automatic staff purchase prices
    • Vendor
    • Item
    • Item category and user defined profile codes
    • Special limited time automatic promotions
  • Back order client requests for sold out items​
    • Then notify clients upon receipt of a bulk order​
  • Sell a broader range of items from a catalog that you don’t normally stock
    • A customer sale can generate a PO, then emailed directly to the vendor 
      • Can be combined with automatic reorder items to save on shipping costs
      • Upon receipt of the item, the receiver is notified, and then can either notify the sale rep or contact the client directly
    • At all stages of the process, your staff can monitor the progress at the POS screen with ETA date and status information
      • Efficiently track the various items of the order, from various vendors, and ETA’s​
      • Efficiently manage the client’s order as they change their mind
  • Automatic grocery reorder program, initiated:
    • By Location specific min/max 
    • Suggested stock based on historic sales, with seasonal variables, or days of supply
    • Location specific order models
    • Use consolidated PO’s or Bulk PO’s redistributed by your distribution center 
  • Drop ship capabilities
  • Multi-currency purchases, factoring: 
    • Exchange rate
    • Landed costs
    • Duties
  • Category + Subcategory
  • Season Codes
  • Theme codes
  • Merchandising codes
  • Date codes
  • Centrally coordinated by a warehouse, or managed by stores
  • Can be initiated by a customer sale
  • Transferred by transfer sheets, hand-held scanners, USB, or electronic for product verification and shrinkage control
  • Simultaneous transfer feature is also available where transfer out and transfer in needs to be updated instantly
  • Critical profile codes
    • Contact tracking information
    • Key Demographics, such as age, profession, company, ethnicity
  • Provide Special Contract Pricing​ and sell Business to Business
    • Specified by Item Category or Sub Category, Season, or any other item or customer profile code  ​
    • Based on Sales Price, Margin, or Cost Plus
  • Searchable by address, phone number, or any other variable you track
  • Extensive customer notes
    • Allows uploads of documents, (pdf, jpg, etc)
    • Notes that can be automatically triggered for the staff upon pulling up customer … used for fraud prevention and customer service
    • Track and use key customer information to build stronger relationships with your clients, end customers or specific businesses
  • Accounts Receivable Module for Wholesale or B2B
    • Provide complete AR statements (Balance Forward or Open Item)
    • Charge Interest on statements
    • Aged A/R Reporting (as at any Historical Date) – by Summary or Customer Detail

User defined loyalty programs that defines

  • Points redemption values
  • Points earning defined by item or item category
  • Special limited time automatic promotions
  • Fully customizable touch screens
  • Multiple payment types
  • Customer history access
  • Special Orders
  • Gift Registry
  • Gift Card Tracking
  • Credit Note Tracking
  • Credit Card integration
  • Canadian Penny rounding
  • Marketing profile tracking
  • Sales tracking of Marketing efforts, Influencers, or Outside Sales Reps for various purposes (including Commissions)
  • Set and Forget campaigns
    • Welcome to the store
    • Loyalty points statements
    • Birthday or Anniversary promotions
  • Sales & Promotions
    • Triggered based on 
      • Items the client has purchased
      • Brands that the client prefers
      • Inventory Categories and profile codes
      • Location
      • Customer profile codes 
  • Campaign results – can get actual sales amounts for by campaign so you can identify how effective an email campaign was, who open the emails, etc.​
  • Customer Service
  • Operations Management
  • Fraud alerts

NCR Freshop is designed particularly for Grocery Stores with such features as:

  • Click & Collect (Pick Up)
  • Delivery (Last Mile)
  • Endless Aisle
  • Digital Ads/Circulars
  • Store Branded Apps

Manage your food service business with taking orders on-line with modifiers to enhance your customer experience.

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NCR Counterpoint has integrations to several platforms, including Shopify and WooCommerce. This ensures that orders are accurately filled

  • Over 2,000 reports
    • Vendor analysis
    • Item analysis
      • Using 28 user definable codes (more available if needed)
    • Inventory tracking
    • Inventory consolidation from multiple locations
    • Cashier performance and efficiency
    • Gross Margin reports
    • Inventory Value (as at any Historical Date) – by summary or by any item detail you track
  • Employee Time clock tracking
  • All reports can be customized by the client, or can be commissioned to RMS to modify or create

CSV, PDF, Excel, etc

Allows for future customization as you grow and your needs change

  • Counterpoint creates journal entries for all activities (and posted to user defined accounts)
  • Integrations exist to most book keeping packages
  • CounterPoint adheres to GAAP rules

Improve accuracy and labor efficiencies that come from managing your shelf pricing and loyalty points displays, QR codes, from week-to-week, day-to-day, or hour-to-hour.

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Improve your speed and accuracy with integrated scale/scanners at your POS lanes

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Use non-integrated deli or bulk scales using random-weight barcodes

With the demand for convenience from customers, and labor challenges, we have also been developing SCO (Self Check Out) with the use of item imaging to enhance security against consumers scanning incorrect items.