NCR Counterpoint provides a customized solution for retail and wholesale furniture businesses
Keep track of a variety of item details defined by your furniture organization, effectively manage inventory and automate purchasing all from a centralized system. Communicate with your customers to ensure effective marketing efforts and improve your customer’s experience, be it retail POS or wholesale, be it multi-site or single location. At the heart of your business is the ability to customize furniture for your clients, and design, price, sell, order, and deliver unique one-time items that don’t exist until it is selected from catalogs. Store pictures of your client’s rooms, before and after, in CounterPoint’s customer file. Our furniture specific module converts this challenge into an opportunity for your business.
Track Detailed Item Information
Track the design theme, furniture piece, material, and size of an item and its corresponding margin at the dimension level for your home and office furniture inventory … track ordering and reporting information specific for the retail home and furniture apparel industry. Factor all the costs of exchange rates, and landed costs, such as duty and freight in multiple currencies. Sales associates can access item substitutes and view the furniture inventory quantities across multiple locations directly from the Point of Sale or using our mobile app, and then consolidate to best selling locations at the end of the season.
Increase revenue through our built-in customer loyalty programs, upsell or suggest related items, and offer Accounts Receivable or a full layaway program. Offer your clients gift registry and gift cards, all through one furniture point of sale system
With our furniture POS and Wholesale software system, you can monitor Sales Rep productivity in units and dollars sold per hour, or per month, or any user defined time period. Calculate sales commissions for region or store associates based the sale amount or gross profit, by Brand or commodity.
Improve Customer Service
Manage sales, returns, orders, special orders, backorders, and layaways on the same transaction … Generate PO’s for orders and special orders straight from the sales screen, coordinating Drop Ships, or consolidate them with automatic reorders, saving on shipping costs and time. Sales and Customer Service associates can access PO information such as ETA’s and tracking information right from the POS or Wholesale sales screen … all defined by your furniture organization’s unique needs.
Our Special order capabilities allow you to sell items that you don’t carry in stock, such as designer furniture or catalog items stocked by your vendors. Track special order items from the customer order through receiving, managing the inventory throughout the process, be it through the POS, Online, or Wholesale.
Multiple payment types, coupled with user definable, intuitive touch screens allow for maximum flexibility for the client, streamlined for the unique needs of your organizations customer service values.