NCR Counterpoint provides a customized solution for retail and wholesale furniture businesses
At the heart of your business is the ability to customize furniture for your clients, and design, price, sell, order, and deliver unique one-time items that don’t exist until it is selected from catalogs. Store pictures of your client’s rooms, before and after, in CounterPoint’s customer file.
Track Detailed Item Information
Track the design theme, furniture piece, material, and size of an item and its corresponding margin at the dimension level for your home and office furniture inventory, track ordering and reporting information specific for the retail home and furniture apparel industry.
Factor all the costs of exchange rates, and landed costs, such as duty and freight in multiple currencies.
Sales associates can access item substitutes and view the furniture inventory quantities across multiple locations directly from the Point of Sale or using our mobile app, and then consolidate to best selling locations at the end of the season.
Increase Sales
Increase revenue through our built-in customer loyalty programs, upsell or suggest related items, and offer Accounts Receivable or a full layaway program. Offer your clients gift registry and gift cards, all through one furniture point of sale system
With our furniture POS and Wholesale software system, you can monitor Sales Rep productivity in units and dollars sold per hour, or per month, or any user defined time period. Calculate sales commissions for region or store associates based the sale amount or gross profit, by Brand or commodity.
Improve Customer Service
Manage sales, returns, orders, special orders, backorders, and layaways on the same transaction. Generate PO’s for orders and special orders straight from the sales screen, coordinating Drop Ships, or consolidate them with automatic reorders, saving on shipping costs and time. Sales and Customer Service associates can access PO information such as ETA’s and tracking information right from the POS or Wholesale sales screen, all defined by your furniture organization’s unique needs.
Our Special order capabilities allow you to sell items that you don’t carry in stock, such as designer furniture or catalog items stocked by your vendors. Track special order items from the customer order through receiving, managing the inventory throughout the process, be it through the POS, Online, or Wholesale.
Multiple payment types, coupled with user definable, intuitive touch screens allow for maximum flexibility for the client, streamlined for the unique needs of your organizations customer service values.
System Features
- Centralized inventory with one SKU and centralized Barcodes
- Multiple Barcodes per items (which will also help in converting items from your current system to the CounterPoint System, as well as eliminate the internal cost of re-tagging items)
- Mass retail and price changes
- Physical Counts through inventory sheets, or hand held data collectors
- Electronic packing-slip & invoice matching (vouchering) … increases accuracy of item cost analysis
- Item notes of sales information at the Point of Sale assist the sales staff in communicating item features with clients
- Substitute item suggestion
- Special “care instructions” triggered by item as a prompt for the sales associate and/or printed on client receipts
- Kitting of items (eg. Dining Room Table with Coordinating Chairs; Sofa Set with coordinating coffee and side tables, or other furniture components)
- Sale pricing capabilities including
- Mix and match codes
- By Customer group
- Automatic staff purchase prices
- Vendor
- Item
- Item category and user defined profile codes
- Special limited time automatic promotions
- Selling of custom furniture, non-stocked or sold out items
- Enter a limitless number of item design elements, including pricing furniture, all while the client is still in your furniture store
- A customer sale can generate a PO, then emailed directly to the vendor
- Can be combined with automatic reorder items to save on shipping costs
- Upon receipt of the item, the receiver is notified, and then can either notify the sale rep or contact the client directly
- At all stages of the process, the sale rep can monitor the progress at the POS screen with ETA date and status information
- Efficiently track the various items of the order, from various vendors, and ETA’s
- Efficiently manage the client’s order as they change their mind
- Automatic furniture reorder program, initiated:
- By Location specific min/max
- Suggested stock based on historic sales, with seasonal variables
- Location specific order models
- Drop ship capabilities
- Multi-currency purchases, factoring:
- Exchange rate
- Landed costs
- Duties
- Category + Subcategory
- Season Codes
- Theme codes
- Merchandising codes
- Date codes
- Centrally coordinated by warehouse, or managed by stores
- Can be initiated by a customer sale
- Transferred by transfer sheets, hand-held scanners, USB, or electronic for product verification and shrinkage control
- Simultaneous transfer feature is also available where transfer out and transfer in needs to be updated instantly
- Critical profile codes
- Contact tracking information
- Key Demographics, such as age, profession, company
- Provide Contractor Pricing
- Specified by Item Category or Sub Category, Season, or any other item or customer profile code
- Based on Sales Price, Margin, or Cost Plus
- Searchable by address, phone number, spouse, or any other variable you track
- Extensive customer notes
- Allows uploads of documents, (pdf, jpg, etc)
- Room design criteria
- Measurements
- Automatic notes that can be triggered for the sales rep upon pulling up customer … used for fraud prevention and customer service
- Accounts Receivable Module
- Provide complete AR statements (Balance Forward or Open Item)
- Charge Interest on statements
- Aged A/R Reporting (as at any Historical Date) – by Summary or Customer Detail
User defined loyalty programs that defines
- Points redemption values
- Points earning defined by item or item category
- Special limited time automatic promotions
- Full customizable touch screens
- Multiple payment types
- Customer history access
- Layaways, Orders, Backorders
- Gift Registry
- Gift Card Tracking
- Credit Note Tracking
- Credit Card integration
- Canadian Penny rounding
- Marketing profile tracking
- Sales tracking of Designers, or Outside Sales Reps, Personal Shoppers for various purposes (including Commissions)
- Set and Forget campaigns
- Welcome to the store
- Loyalty points statements
- Birthday promotions
- Sales & Promotions
- Triggered based on
- Items
- Vendors
- Inventory Categories and profile codes
- Location
- Customer profile codes
- Triggered based on
- Campaign results – can get actual sales amounts for by campaign so you can identify how effective an email campaign was, who open the emails, etc.
- Customer Service
- Operations Management
- Fraud alerts
Counterpoint has integrations to several platforms, including Shopify and WooCommerce. This ensures that orders are accurately filled
- Over 2,000 reports
- Vendor analysis
- Item analysis
- Using 28 user definable codes (more available if needed)
- Inventory tracking
- Inventory consolidation
- Sales Rep performance, including commissions
- Gross Margin reports
- Inventory Value (as at any Historical Date) – by summary or by any item detail you track
- Employee Time clock tracking
- All reports can be customized by the client, or can be commissioned to RMS to modify or create
CSV, PDF, Excel, etc
Allows for future customization as you grow and your needs change
- Counterpoint creates journal entries for all activities (and posted to user defined accounts)
- Integrations exist to most book keeping packages
- CounterPoint adheres to GAAP rules