eCommerce has become an integral part of most business … retail or wholesale. Over the years, many organizations have attempted to integrate eCommerce solutions. These attempts have had varying degrees of success. It has been our experience that there have been several platforms that have been very successful in providing user friendly as well as powerful solutions that have evolved with new technologies and changing consumer demands.
To that end, RMS has integration modules to Shopify, WooCommerce and Magento platforms. These integrations will allow your business to maintain all the details of your item in the powerful CounterPoint system, and automatically update your online platform every few minutes. Any changes in your brick and mortar locations, such as sales and returns, inventory allocations, new inventory receipts, return to vendors, and inventory adjustments will automatically update the online store. Orders placed on the online store would download into CounterPoint advising your staff to pick, complete and ship the orders … then subsequently transfer the order details to your online platform to process payment and notify your clients. Other item details, such as item description, regular and promotion prices, item weights, as well item classifiers that may be used as “tags” for the purposes of online item merchandising can be effectively managed and synced between CounterPoint and the eCommerce platform.
This efficiency will increase your overall productivity, and eliminate the customer service issues between your brick & mortar and online locations, resulting in greater profitability sooner. The integration will also manage the inventories between your physical locations and your eCommerce site, syncing the available quantities, allocating purchases made on the online store and communicating that to the brick and mortar stores, and the reverse removing purchases made in the brick and mortar stores and removing them from the available to sell on the online store. This cycle is maintained every 15 minutes in the standard sync setup, but could be changed based on your retail needs.