Ticketing and reservations can be completed in person or in advance via phone or online.

Manage admissions, gift shop and concession sales, rentals, and membership programs with one centralized system.

Full Box Office Functions with POS Ticketing and Admissions

Sell, track, and redeem tickets for all areas of your business including general admissions, educational events, special shows, rides, and reserved tours. Manage group ticket sales for school groups and other special events with box office POS.

Ticketing and reservations can be completed in person or in advance via phone or online.

Attractions & Venues Page

Enable Online Ticketing

Provide online admissions and reservations for events, tours, classes, parties and educational activities for your attraction through NCR Counterpoints Reservation and Ticketing modules (powered by Outbound Software).

Allow your guests the freedom of checking availability, reserving activities or purchasing tickets online or on-site with our ticketing system software.

Web pages are branded to match your website’s look and feel for a streamlined, seamless purchasing process.

Track Sales

Our Web Based Reporting Tool allows you to build the Reports you need, when you need them.

The report Scheduler insures that staff and management have real time information needed to make operational decisions quickly.

Create custom dashboards to see important data at glance from your computer or smart device.

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NCR Counterpoint for Specialty Retail

RMS’ partnership with NCR and Counterpoint is built around the ability for Counterpoint to do what our retailers require of it. Find out more here!

Outbound Software logo

Outbound Ticketing and Reservations

RMS is proud to present an exclusive license agreement with Outbound for integrating their ticketing and reservation system with Counterpoint! Learn more!

System Features

Through the Integrated Outbound Online & Box Office Ticketing and Reservation software system, Raiser’s Edge Fundraising & Membership Software system can be integrated with Outbound and CounterPoint

  • Centralized inventory with one SKU and centralized Barcodes
  • Multiple Barcodes per items (which will also help in converting items from your current system to the CounterPoint System, as well as eliminate the internal cost of re-tagging items). Use Apparel Vendor Barcodes for greater efficiency
  • Mass retail and price changes
  • Physical Counts through inventory sheets, or hand held data collectors
  • Electronic packing-slip & invoice matching (vouchering) … increases accuracy of item cost analysis
  • Item notes of sales information at the Point of Sale assist the sales staff in communicating item features with clients 
  • Substitute item suggestion
  • Special notes can be triggered by an item as a prompt for the sales associate and/or printed on client receipts
  • Kitting of Apparel items to create packages for your clients
  • Sale pricing capabilities including
    • Mix and match codes
    • By Customer group
    • Automatic staff purchase prices
    • Vendor
    • Item
    • Item category and user defined profile codes
    • Special limited time automatic promotions
  • Back order client requests for sold out items​, then notify clients upon receipt of a bulk order​
  • Sell a broader range of items from a catalog that you don’t normally stock
    • A customer sale can generate a PO, then emailed directly to the vendor 
      • Can be combined with automatic reorder items to save on shipping costs
      • Upon receipt of the item, the receiver is notified, and then can either notify the sale rep or contact the client directly
    • At all stages of the process, the sale rep can monitor the progress at the POS screen with ETA date and status information
      • Efficiently track the various items of the order, from various vendors, and ETA’s​
      • Efficiently manage the client’s order as they change their mind
  • Automatic apparel reorder program, initiated:
    • By Location specific min/max 
    • Suggested stock based on historic sales, with seasonal variables 
    • Location specific order models
  • Drop ship functionalilty
  • Multi-currency purchases, factoring: 
    • Exchange rate
    • Landed costs
    • Duties
  • Category + Subcategory
  • Season Codes
  • Theme codes
  • Merchandising codes
  • Date codes
  • Centrally coordinated by a warehouse, or managed by stores
  • Can be initiated by a customer sale
  • Transferred by transfer sheets, hand-held scanners, USB, or electronic for product verification and shrinkage control
  • Simultaneous transfer feature is also available where transfer out and transfer in needs to be updated instantly
  • Specialized transfer reports designed to help consolidate end of season items to best performing stores
  • Critical profile codes
    • Contact tracking information
    • Key Demographics, such as age, profession, company
  • Provide Special Contract Pricing​
    • Specified by Item Category or Sub Category, Season, or any other item or customer profile code  ​
    • Based on Sales Price, Margin, or Cost Plus
  • Searchable by address, phone number, pet name, pet type, or any other variable you track
  • Extensive customer notes
    • Allows uploads of documents, (pdf, jpg, etc)
    • Notes that can be automatically triggered for the sales rep upon pulling up customer … used for fraud prevention and customer service
  • Accounts Receivable Module
    • Provide complete AR statements (Balance Forward or Open Item)
    • Charge Interest on statements
    • Aged A/R Reporting (as at any Historical Date) – by Summary or Customer Detail

User defined loyalty programs that defines

  • Points redemption values
  • Points earning defined by item or item category or any other item parameter
  • Special limited time automatic promotions
  • Multiple tiers
  • Fully customizable touch screens
  • Multiple payment types
  • Customer history access
  • Layaways, Orders, Backorders
  • Gift Registry
  • Gift Card Tracking
  • Credit Note Tracking
  • Credit Card integration
  • Canadian Penny rounding
  • Marketing profile tracking
  • Sales tracking of Marketing efforts, Influencers, or Outside Sales Reps for various purposes (including Commissions)
  • Set and Forget campaigns
    • Welcome to our apparel store
    • Loyalty points statements
    • Birthday promotions
  • Sales & Promotions triggered based on
    • Items
    • Vendors
    • Inventory Categories and profile codes
    • Location
    • Customer profile codes 
  • Campaign results – can get actual sales amounts for by campaign so you can identify how effective an email campaign was, who open the emails, etc.​
  • Customer Service
  • Operations Management
  • Fraud alerts

Counterpoint has integrations to several platforms, including Shopify and WooCommerce. This ensures that orders are accurately filled

  • Over 2,000 reports
    • Vendor analysis
    • Item analysis
      • Using 28 user definable codes (more available if needed)
    • Inventory tracking
    • Inventory consolidation from multiple locations
    • Sales Rep performance, including commissions
    • Gross Margin reports
    • Inventory Value (as at any Historical Date) – by summary or by any item detail you track
  • Employee Time clock tracking
  • All reports can be customized by the client, or can be commissioned to RMS to modify or create

CSV, PDF, Excel, etc

Allows for future customization as you grow and your needs change

  • Counterpoint creates journal entries for all activities (and posted to user defined accounts)
  • Integrations exist to most book keeping packages
  • CounterPoint adheres to GAAP rules